Founded in 2007, ModSquad modernizes outsourcing services that "lighten the load of digital engagement" for some of the world's most prestigious global brands. Clients consult the company to engage, moderate, and support their audiences using its vast network of international, virtual moderators, otherwise known as "Mods." A flexible employer, the majority of ModSquad's team is given the choice to work remotely or from one of its offices, if not some combination of the two. In the past, the company has offered temporary, freelance, hybrid, and 100% remote jobs with full-time, part-time, flexible, and alternative schedules in customer service, marketing, graphic design, entertainment & media, project management, and other fields. Headquartered in Sacramento, California, ModSquad has operation centers worldwide, and the company's "customized, fun, and flexible workforce" is comprised of over 10,000 Mods that work from more than 50 countries and speak over 50 languages. Team members work to bring businesses "closer to their customers than ever before" by engaging and chatting with clients, actively participating in social media, managing online communities, and moderating web content.

Because customers interact online 24/7 and share their experiences on blogs, community pages, and social networks, ModSquad ensures the success and well-being of brands by engaging these customers and certifying that they're "singing praises" and not "inciting a virtual mob." The company serves a varied clientele that includes startups, international agencies, and global corporations, including Fortune 500 enterprises. Mods include specialists from nearly every industry, from ecommerce and gaming to government and education, and past clients include the NFL, Warner Bros., NBC, HarperCollins, National Geographic, Activision Blizzard, The CW, Showtime, the U.S. Army, and the World Science Festival.